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We are always glad to hear feedback from clients and one thing that we have been told many times is that you would prefer our minimum order quantities to be less. So we have listened. From now on our minimum order quantity is just 5 of an item (to avoid a 50% surchage). But it gets better – if your total order value is greater than €1500 there are no minimum quantities and you can order what the hell you like with no surcharges.

Other clients have said that our design fee could be a little lower – our design fee is pretty competitive given that we do not charge extra for logos that are not ready for printing (vectorised) and that we are happy to provides as many proofs and design options as a client requires at no extra cost. Anyway, we have listened and our new design fee is €150!

And lastly we have added a fixed discount structure, which is for orders of value:
€1500+ = 5% discount
€2500+ = 7% discount
€5000+ = 10% discount

We are still the most competitively priced supplier of pro quality custom cycling and triathlon kit in Europe and now with our very simple minimum order and discount structure, we have to be the easiest to use supplier also!

If there is anything you think we could do better or change to make your life order kit easier, please let us know!

It is just unbelievable the speed of change in fabrics and other equipment for cycling clothing – we have to dedicate so much time to testing new products and fabrics just to keep up with what is available and if we fall behind the cutting edge, our customers let us know pretty rapidly.

Cycling chamoises/pads is an area that is rife with innovation and it is obviously so important that we get it right. We have to update our chamois every year or two in response to innovations in the market and it feels like there is not a prototype chamois in the world that we have not tested.

We have generally not been convinced by the gel pads because of issues with their long term durability and the problems with sweat not passing through the gel and accumulating to give the nappy/diaper feel. We think that we have found the world’s best chamois now though:

This chamois instead of using foam or gel uses a high density fibre mesh (a bit like wire wool but denser and softer!). The beauty of this is that it is much more breathable than high density foam or gel, so it allows sweat to pass through it much more easily, but unlike foam, will not retain any of the sweat. It is just as comfortable and durable though, giving the same levels of support in exactly the right places.

The surface of the chamois has no seams and incorporates carbon threads that help to distribute heat away from the main contact points of the chamois, so together with the mesh padding, avoid the “clammy chamois” feel which you can get at the end of a long ride when it is hot.

Then to top it off there is an anti-bacterial treatment that will not wash out, that to put it bluntly keeps the chamois smelling fresh and you free from infections no matter how many training hours you are putting in.

We have the carbon mesh chamois in both female and male versions, as the contouring of the pad is completely different for each.

We are really proud to be delivering this kind of cutting edge innovation to our clients so that they can enjoy the kind of technological solutions that pro riders have the privilege of enjoying.

Our industry of making custom cycling and triathlon kit has got a terrible reputation for delivering late. We have heard plenty of stories from clients coming to us about reputable British suppliers (and others!) supplying kit months late, which is frankly unacceptable.

So for 2011 we are going to offer a delivery guarantee on all our orders, because we do not miss our deadlines. The way we work is that once a design has been approved by a client we then give a date by which the kit will be dispatched. Outside of the peak season (May to July) this is generally 4 weeks, sometimes a week more, sometimes a week less, depending on how busy we are. In peak season it is generally 5 weeks, sometimes 6 (and very occasionally 7 if we are really pushed). Whatever the delivery time is at the time of the design being approved, we will stick to it and for every working day that we are late in dispatching the kit, we will give a 2% discount.

We have been growing our production capacity at approximately 35% a year for the last 3 years, because we have not been able to make enough kit to meet demand, but we refuse to offer this as an excuse for late delivery. It is time that our industry stopped making empty promises about delivery times and started putting its money where its mouth is!