If we are late on deliveries, you get 2% a day discount

We are the only custom cycling & triathlon kit supplier in Europe who offers a 2% discount for every day we deliver late. We would like to say that we never deliver late, but unfortunately that is not the case, because as with every business, sometimes things go wrong, like machines breaking down, electricity cuts, suppliers not delivering and so on and on and on. So sometimes we deliver a couple of days late, but if we do, then we compensate our clients with a 2% discount for each day we are late. The reason we do this is to show how important we consider it to meet out deadlines. Our industry is know for delivering weeks and even months late and we really wanted to show that we really mean it when we say that we will do everything we can to deliver on time and pay the consequences if we fail.

The ongoing growth of Carvalho Custom from a tiny company from a small town in Portugal to one of the leading suppliers of custom cycling jerseys and other cycling & tri clothing to northern Europe has been a very simple story. We have focused on making premium quality kit, not charging the earth for it by selling direct from Portugal (so keeping costs down by not using national distributors) and offering unrivaled quality of customer service. Whilst other brands have focused on sponsoring leading clubs and triathletes to try and gain credibility, we have just kept plugging away at what we do best, leaving the gimmicks and the expensive sponsorship deals to others. That is why we are the lowest cost supplier of premium custom cycling & triathlon clothing selling in to northern Europe and why we are the only supplier that gives a financial guarantee on late deliveries.

Road bike tours in northern Portugal

I have been lucky enough to have lived for 15 years in northern Portugal and one of the best things about living here is the bike riding you can do here. I have ridden my bike all round Europe in all the glamorous destinations and I still think northern Portugal is one of the best places to ride for its combination of well maintained and empty roads (away from the coast), unspoilt scenery (inland there is very little development), hard mountains (the Serra de Estrela has climbs that are similar to Hors Catégorie Alpine climbs in terms of the aggressive gradients and length) and not least the fact that you can stay and eat at unbelievable hotels and restaurants for a fraction of the price you would pay elsewhere in Europe.

Anyway for many years I have brought Carvalho Custom clients out to ride in Portugal as well as cycling friends from the UK and beyond and now we have decided to host rides for paying guests for a limited number of groups every year. We have a simple site for our guided cycling tours in Portugal here and it is our intention to keep this a small business for serious riders who are prepared to pay €800 for week long supported toura staying at 4* hotels in the middle of nowhere. We will also give 10% discounts to any riders coming from a club we supply clothing to!

Here is a photo of the ride up to Torre, the highest point in Portugal and please get in touch if you would like any further information about the tours.

Lower cost kids tri suits

We have had a lot of demand for kids tri suits over the last 12 months as a lot of triathlon clubs have opened up new junior sections. So as a result we have developed a new unisex junior tri suit with sizes to fit 7 to 12 year olds which costs just €54.70/£43.80. Furthermore we have registered our company for VAT in the UK, which means we can now sell all our kit to UK customers at UK VAT rates (so 0% for kids clothes and 20% for adult sizes).

Custom kids tri suits

Carvalho Custom sells direct from Portugal without using national distributors, which is why we are the lowest cost supplier of pro quality kit and having been selling into into northern Europe for 10 years now, we are still the only supplier who offers a 2% discount for every day we deliver late!

We are the only supplier who gives a discount on late deliveries!

It has been gratifying to receive several orders from clubs who have been let down by their existing supplier on delivery times and have come to Carvalho Custom because we are the only custom cycling and triathlon clothing supplier who gives a discount on later deliveries. The way it works is that once your design has been approved, we will give you a delivery date for when it will leave our factory with the courier. For every day we are late on this date we offer a 2% discount; so imagine we were 5 days late, that would mean you would get a 10% discount!

We go to enormous lengths to make sure that we meet our delivery deadlines and the truth is very occasionally we miss them and we have to pay up the discount (this week, for example, we delivered to a client two days late because some items were rejected in quality control and we had to pay up the 4% discount) . You can imagine that having this kind of financial penalty keeps us very focused on meeting delivery deadlines and that is the main reason we do it. We often hear laughable stories of our competitors delivering literally months late and it is absurd that clubs put up with this kind of service, which is why we decided to implement our 2% per day strategy, to show that we are different.

Outside of peak months (May to July) we generally delivery in 4 to 5 weeks and we are often able to produce rush orders in much less than this for rush orders. We control our own production out here in Portugal, which means that orders don’t get shunted down the production list for one reason or another. That is why we are unbeatable on meeting our production deadlines and we are prepared to put our money where our mouth is!

Shu Pillinger wins crazy endurance race in India

As Carvalho Custom we like to sponsor cyclists and triathletes who are unusual, with a story to tell. Well if you want a great story, then look no further than Shusanah Pillinger, who this year is attempting to be the first British woman to finish the Race Across America (that’s a 3000 mile non-stop race!). As part of her warm up, she has been putting the miles in out in India, winning the 400 mile non-stop RAAM sanctioned Deccan Cliffhanger race at the weekend, registering not only the fastest solo female time, but the fastest time overall (beating the 10 male solo riders and all of the relay teams).

The Giant Starkenn Deccan Cliffhanger route started from Pune, in Maharashtra state, India, and headed south to Miramar Beach in Goa via the Mahabaleshwar hill station (height 4700ft) in the Western Ghats range and the city of Dharwad, Karnataka state and Shu managed to finish in 26 hours and 46 minutes (she reliably informs us that our Carbon-Mesh chamois was super comfortable throughout….!)

This Summer at RAAM she will try and do something historic and truly amazing and let’s hope that the British cycling community gets behind her to give her the support that she deserves. We are doing our little bit by sponsoring her kit (pictured above) and we are extremely proud to be involved with her RAAM attempt.

New fit for our custom cycling jerseys and jackets

We spend a lot of time on product development at Carvalho Custom, which is sometimes a good excuse for us all to spend a long time on our bikes “testing” new ideas, but can result in some great innovations. We have recently taken our most basic item of clothing, the cycling jersey, and done everything we can to make it the best fitting cycling jersey the world of cycling has seen. The changes we have made are to add lycra side panels, to allow the jersey to mold better to the rider’s physique, we have adjusted the cut of the shoulder panels so that the jersey sits relaxed with the rider’s arms stretched forward in the riding position and we have added a silicone body gripper to stop the jersey riding up. Ladies and gentleman I present the “Biofit” jersey:

custom cycling jersey

It is difficult to appreciate the fit of the jersey from a photo – when you actually try it on and ride in it, you can feel that it was put together with riding a bike in mind. So the fit is not quite perfect when you are standing, but once you get in the ride position the jersey relaxes into position. The lycra panels then help to pull any slack out of the jersey fabric on the front panel so that you do not get wind flapping.

biofit custom jersey standing

The new Biofit is also available in our various jacket fabrics, where we used brushed lycra for the side panels to give a little more insulation. The Biofit jackets have the additional bonus that the side brushed lycra panels help the jacket to breathe more, so when you put the hammer down, the sweat does not build up inside the jacket. For our Winter jackets (Drystorm), the brushed lycra panels are optional, because if you are riding in the really severe cold, you may need all the insulation you can get.

custom cycling jacket

custom cycling jacket front

Please note that we also have the full custom lycra jersey available (“Lycrafit”), which is for a full skintight race fit. If you would like to see samples of our new jersey and jackets, please get in touch.

Everything you need to know about bib shorts for cycling

This is going to sound like a Monty Python sketch (see below…), but when I first started cycling, shorts were made out of wool with a leather chamois inside. Before you put your shorts on, you had to rub this nasty grease into the chamois to soften it up a bit to make the cycling experience slightly less unpleasant. The first time I saw bib shorts, I thought the guy in the bike shop was winding me up, but now they are pretty much universal (at least for men). We spend an awful lot of time here at Carvalho Custom working on making our ustom bib cycling shorts more comfortable and we have tested endless different designs. So here it what you need to know when buying a pair:

Bib shorts are better than non-bib shorts for 3 reasons:
– they don’t have cut into your belly
– they pull the chamois into place firmly against your backside so that it will not move out of place or rub
– they cover the small of your back so that there is not a window of exposed flesh as seen between the bottom of your jersey and the top of non bib shorts

which cycling bib shorts

Obviously some bib shorts are better than others, but there are some nonsense claims made by some of the higher end manufacturers which simply don’t stand up to scrutiny. The important things to bear in mind are that:
– they should be made out of a strong lycra that will not go transparent after a few washes and will give you some compression on your legs.
– they should naturally hang in a curved position if you hold them up by the straps and as a result should be more comfortable to wear when you are bent forward in a riding position than standing up straight. So when you try on bib shorts, try and do so on a bike, or if not available at least in an approximation of a cycling position. They should not fit properly when you are standing up straight! A good pair of shorts will have the panels cut in such a way as they will sit naturally in this riding position – the actual number of panels is less important than that they are well configured, so “8-panel” shorts are not necessarily better than “6-panel” shorts.
– leg grippers are a personal thing. Increasingly lycra leg grippers with or without silicone beads are being used, but a lot of riders still prefer full silicone bands (at Carvalho Custom we give customers the choice). Without a full silicone band, you will typically get some movement of the shorts on the leg when you pedaling, but if they are decent shorts, they should not ride up too easily. This also depends of course on how chunky your legs are….
– the chamois is by far the most important thing to consider. Our chamoises are made by Cytech and use mesh rather than foam for the padding (it holds its thickness for much longer and doesn’t absorb moisture) and also has carbon threads which strengthen it and are anti-bacterial. The problem when looking at a chamois is that you can only really tell their worth after a few hours on the bike and also several months wear. After exhaustive testing, it is clear that mesh is better than foam, but there are arguments to be made about gel. My personal feeling is that gel does not have the same longevity as foam (it can get lumpy or leak as well as loose its cushioning) and although it is very comfortable when you first sit on it, it does not breath as much as foam, so you can get a clammy feeling from it. The ergonomic shapes of chamoises with all the cut outs and so on is not as important as some brands like to make out, although there is some room for personal preference here. Much more important is the shape of your saddle.

I am not going to start on female bib shorts here as that is a story for another day……


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Custom Kids Tri Suits

We take kids triathlon clothing seriously, because kids’ body proportions are very different to adults, so you cannot just make adult size kit smaller and expect it to fit kids. We have been supplying Oceanlake Triathlon Club in Cantebury for a while now and it is really admirable the effort that they make for their junior athletes as well as organizing a load of races every year. Here are Hamish, Anton, George and Agatha – at the Leeds Castle Triathlon

So if your club needs children’s triathlon clothing, please get in touch with us at Carvalho Custom and congratulations to Ocean Lake Tri for doing such a great job of making sure that the future of British Triathlon remains bright – Hamish, Anton, George and Agatha great things are expected of you!

New custom lycra cycling jersey

We have been very busy these last couple of months developing and refining our custom cycling jerseys and jackets – a really important new garment for us is a lycra cycling jersey, reflecting the fact that increasing numbers of pro riders are now riding with lycra jerseys, in order to minimise wind resistance (by reducing flappage) and let’s be frank to show off how unbelievably trim they are. So if you are built like a pro and want to dress like one, our new lycra race fit cycling jersey (called the “Lycrafit”) is for you!

custom lycra cycling jersey

The main problem with wearing a custom lycra cycling jersey is that the fact that it is skintight means that air cannot circulate between the fabric and the skin like it would with a traditional jersey. This means that although we use high wicking technical lycras, the skin will tend to get damp when you start to work hard and sweat, so after a while it can begin to feel clammy. In order to combat this we have used a perforated lycra for the top half of the jersey which allows the skin to breathe, whilst maintaining the aero functionality of the jersey. The lower part of the jersey uses a lightweight technical lycra without the perforations meanwhile and you can see on the photos the contrast between the two different lycras.

This new Lycrafit jersey also includes longer arms which are super comfortable to wear and the jersey is cut so that it fits best when you are leaning forward in the riding position. So when are in a riding position and your shoulders and arms reach forward, you will tend to stretch the jersey fabric, but we have compensated for this in the design, so that you do not feel the fabric getting tighter when you are riding, in order to maximise your comfort on the bike.

The price is €48.30.

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